About Returns

Due to the nature of our products, we cannot accept returns or exchanges due to personal preference or taste. However, in the unlikely event that a received product has a defect, such as contamination, leakage, or obvious deterioration, then please contact us by telephone or email within one week of delivery.

In the event of defective goods, please contact us and return the items payment on delivery (at no charge to you). Upon confirmation of receipt, we will either exchange the items or provide a refund.
Items for return can be sent to Imada Shuzo Honten, 3734 Mitsu, Akitsu-Cho, Higashi Hiroshima, Hiroshima Prefecture, 739-2402.


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